FAQ

Customizing Your Practice

Account and Billing

Troubleshooting

Customizing Your Practice

Setting Your Music and Voice

Once you've started a practice, if you tap the screen and pause your practice, you can adjust the music and voice volume by using the Music/Voice mixing slider.

After you have set the Music/Voice ratio that you prefer, then you can use your device to increase or decrease the overall volume.

We offer many categories of music and are constantly adding new options! In the app, you can switch the music style by swiping up the settings view and tapping Music! On the web version, you can scroll through the settings and click the Music option

You can turn the in-app music off by tapping on More, then tap Music, and then tap None for the music type!

If you'd like to play your own music, you can do so through other apps on your device. However, while the audio cues are turned up to max volume by default on phones and tablets, sometimes this isn't enough to overpower the sound coming from Spotify/iTunes/etc.

In those cases, we recommend either using an external speaker to play music, or using the web version (https://www.downdogapp.com/web) on a laptop or desktop, with your music turned down in the background.

We currently offer multiple English-speaking voices in our yoga apps. On mobile, you can change the voice you hear by swiping up on the main settings page, and then tapping on Voice. On web, you can just click the Voice option.

We also offer several non-English speaking voices in our yoga apps. You can change the language by navigating to Settings (on the mobile app, tap the 3 horizontal lines in the bottom right, and on the web app Settings will be on the left sidebar) and then tap Language!

In our Barre app, there's only one voice for now, but we plan to add additional languages and voices in the future.

You can change the language by navigating to Settings (on the mobile app, tap the 3 horizontal lines in the bottom right, and on the web app Settings will be on the left sidebar) and then tap Language!

For our Barre, HIIT, and 7-Minute apps, you'll still hear instructions in English even after changing the language. Translated voice instructions for these apps are coming soon!

You can turn up the amount of talking by tapping on More and then tapping on Instruction. Tap Full Explanation to receive the most amount of instruction we offer.

This setting is only available on our yoga apps. You can't change the amount of talking on HIIT, Barre, and 7-Minute Workout.

You can turn down the amount of talking by tapping on More and then tapping on Instruction. Tap Least Explanation plus Silence to receive the least amount of instruction we offer.

This setting is only available on our yoga apps. You can't change the amount of talking on HIIT, Barre, and 7-Minute Workout.

Tips for Beginner Yogis

Yoga and Prenatal:

Set your Pace to Slowest to spend the most time in each pose. To get the most instruction and pointers, you can also set your Instruction level to Full Explanation.

If you're practicing with the main app, you might also try setting your practice Type to Hatha(No Flow) rather than Full Practice, to leave out the vinyasa flows/chaturangas. Or if you’re looking to slow things down even more, set your practice Type to Gentle or Yin or Chair!

Intro to Yoga:

Of our intros, Intro to Vinyasa moves the fastest, so if you’re looking to slow down your practice, you might like Intro to Hatha or Intro to Restorative (which is our slowest moving intro). Each of our 3 intros has 3 lessons, 9 in total, so make sure you try them all!

HIIT:

You can change the time spent on each exercise by tapping More, then tapping on Exercise Length. You can also adjust the rest time in between exercises by tapping on Recovery.

There are 9 total lessons in our intro!

If you tap Type, you'll see the 3 categories of Vinyasa, Hatha, and Restorative.

Then, once you've selected your Type, tap the number (1, 2, or 3) to do the corresponding lesson. The numbered lessons are designed to build on one another, so we recommend starting on 1 first. If the circle has a white background, that is the lesson of that Type that is selected.

HIIT, Barre, and 7-Minute Workout:

Our default settings are a great place to start!

If HIIT is too challenging on level 1, try spending a shorter time on each exercise. You can adjust this by tapping on More, then tapping on Exercise length. You'll be surprised how big a difference 5 or 10 seconds can make! You can also decrease the length of your overall workout, and increase the length of each rest between exercises.

For Barre, you can adjust the difficulty by changing the length of your workout. Experienced athletes should start with 15 or 20 minutes, and work their way up if they want an additional challenge. If you're a beginner, you might want to start with just 5 minutes every day or 10 minutes every other day. Keep it up, and you'll be ready for longer workouts in no time!

Yoga:

If you're new to yoga we have a dedicated free app just for beginners! You can find Yoga for Beginners on Android and iOS, or at https://intro.downdogapp.com/web! This app lets you try out three different types of Yoga: Vinyasa, Hatha, and Restorative, and it has an unlimited number of practices so you can find what practice works best for you. You can also find these options in the main app (for mobile app, tap on the second icon from the left (the arrow) which will take you to the Journeys page; for web app, Journeys is on the left sidebar).

Of our intros, Intro to Restorative moves the slowest, so you might want to start with the 3 lessons there. After that, move on to the 3 lessons in Intro to Hatha, and then finish up with the 3 lessons in Intro to Vinyasa. The numbered lessons are designed to build on one another, so we recommend starting on 1 first. If the circle has a white background, that is the lesson of that Type that is selected. Once you feel comfortable with the intros, you're ready to move to the main Down Dog app!

In the main Down Dog app, tap Type to select your practice! For a restful practice, we recommend starting out with Gentle, Yin, or Restorative, which will allow for the longest holds in the poses. For a faster, more energetic practice, we recommend starting with Full Practice or Hatha(No Flow) instead. Set your Instruction level to Full Explanation to receive the most detailed instructions.

Because everybody is different, you might try moving up one level and see how that feels. Some days you may want to go down a level, other days you may feel like trying something new! Most importantly, listen to the feedback your body gives you, and move slowly and with control.

The Facebook Community, accessible via the Settings page on the app, is a great resource for getting advice from other people using the app!

There are a few things you can try!

1) If you are using our main yoga app Down Dog or the Prenatal Yoga app, set your Boost to Breath! This will give you some breathing exercises at the beginning of your practice, as well as a guided meditation at the end!

2). If you are using our main yoga app Down Dog, try Yoga Nidra. You can find Yoga Nidra under practice Type, scroll all the way to the bottom. Note: Yoga Nidra is audio only - there will be no video. A lot of people enjoy setting the Music to Nature Sounds, Ambient, Brainwaves or Piano & Strings in the app ... try out a few and see which one you prefer!

If you're new to Yoga Nidra, we recommend listening to it with Instruction Type set to Full Explanation or Default.

You can also use Yoga Nidra to fall asleep.  After selecting Yoga Nidra as your practice Type, go to Boost and tap Sleep!

Yoga Nidra is a deeply relaxing guided meditation. You can find it under practice Type, scroll all the way to the bottom.

Note: Yoga Nidra is audio only - there will be no video.

A lot of people enjoy setting the Music to Nature Sounds, Ambient, Brainwaves or Piano & Strings in the app ... try out a few and see which one you prefer!

If you're new to Yoga Nidra, we recommend listening to it with Instruction Type set to Full Explanation or Default. You can also use Yoga Nidra to fall asleep.

After selecting Yoga Nidra as your practice Type, got to Boost and tap Sleep!

We have a vibrant and supportive Down Dog Community on Facebook that you can join to ask for advice and share your progress!

More Practice Settings

We don’t currently have this feature, but it’s definitely on our list! For now, on the mobile app, you can skip any pose you don't like by swiping left when it comes up. On the web app, click the forward arrow on the bottom left of the screen.

We do not currently offer a pose library, but it's in development! Stay tuned!

Yes! We have a stand alone Prenatal Yoga app you should check out! You can find Prenatal Yoga on Android and iOS, or at prenatal.downdogapp.com/web. This app will let you tailor your practice by trimester. It also has many of the same boosts that our main yoga app offers, plus some special ones specific to pregnancy.

Currently we only have one model for each of our apps. As we continue to grow, we’d love to be able to add more choices for you!

Closed captions/subtitles are available for every language we offer! 

On the mobile app:
1. Start a practice  
2. Tap the cc icon located at the top right of your screen to turn on the transcriptions

On the web app:
1. Start a practice  
2. Click the cc icon located at the bottom right of your screen to turn on the transcriptions

To turn the transcriptions off, just tap cc again.

Other Fun Features

Yes, we recently added Chromecast support in the mobile and web apps!

Here's how to use Chromecast in the mobile app:
1. Make sure your chromecast-enabled device (such as a TV) is turned on and is on the same WiFi network as your Android/iOS device, and also make sure you have the latest version of the app.
2. Start a practice.
3. Tap the screen to bring up the controls, then tap the Chromecast button in the top right (it looks like a rectangle with three quarter-circles in the bottom corner).
4. Wait up to a minute for the practice to load on your TV, then click play on your Android/iOS device.

And here's how to use Chromecast on the web app:
1. Make sure your chromecast-enabled device (such as a TV) is turned on and is on the same WiFi network as your computer.
2. Start a practice in the web app, using Chrome.
3. Click the Chromecast button in the bottom right (iIt looks like a rectangle with three quarter-circles in the bottom corner).
4. Wait up to a minute for the practice to load on your TV, then click play on your computer.

You can AirPlay your Down Dog practice using screen mirroring! For more information, go to Apple's support page

Yes! There are three ways to save a practice for offline use. Note this only works on the mobile apps, not web.

1. Create and save a practice from the Favorites screen. To get there, tap the heart icon at the bottom of the Start screen). On the Favorites page, you'll see a big blue button that says Download New Practice. Tap that and you'll automatically download a practice with your current settings (which you can see on the home screen, which is where you came from). Make sure that there is a down arrow to the right of the practice name which indicates that it is saved to your device.

2. Save a practice from your History. To get there, go to the History page (tap the clock icon at the bottom of the Start screen). Scroll down and tap on the practice that you want to save. You'll see the words Add To Favorites at the bottom. Pressing that will save the practice to Favorites for offline use (you can check that it saved to your Favorites by tapping the heart icon at the bottom of your screen). Make sure that there is a down arrow to the right of the practice name which indicates that it is saved to your device.

3. At end of your practice, press Add to Favorites. Pressing that will save the practice you just did to the Favorites page (heart icon at the bottom). Make sure that there is a down arrow to the right of the practice name which indicates that it is saved to your device.

Please note, because of licensing restrictions, our music will not accompany saved favorites when you are offline.

On the mobile app, there are two ways to save a practice:

1. Go to your History page (tap the clock icon at the bottom of the Start screen). Once you're there, scroll down and then tap on the practice that you want to save. You'll see the words Add to Favorites at the bottom. Pressing that will save the practice to the Favorites page (the heart icon at the bottom of your screen).

2. After you've finished a practice, tap Add to Favorites and it will save it to your Favorites page (the heart icon at the bottom of your screen).

On the web app:

1. After you've finished a practice, tap Add to Favorites and it will save it to your Favorites page, located on the left sidebar.

Yes! On the Favorites screen, tap Edit Name and you can write whatever you like!

After completing your practice, or from your History or Favorites, tap Share this Practice to get a link to share that practice with your friends.

When your friends click the link, they will be taken to the app, and they will get a pop-up message about the saved practice. They should tap Yes to make sure it gets saved to their Favorites!

Yes! If you are having trouble connecting, here are some tips:

Open the app and navigate to the menu (click the 3 vertical lines in the bottom right). If there is an option to Connect to Google Fit, that means Down Dog is not currently connected to Google Fit. If so, click this option.

Check that your Down Dog account email is the same as the email sync'd to Google Fit: these two have to be the same for activity tracking to work properly.

Is Google Fit showing practices from days ago, but not the most recent ones? If so there may be a delay in logging your practice, some users have reported this is the case.

Are the missing practices ones that were performed on the web client/ a different device? Unfortunately we only support logging to Google Fit when the practice was performed on the Android device.

Yes! If you are having trouble connecting, here are some tips:
1. Check that your app is connected to Health. Open the app and navigate to the menu (hit the hamburger button in bottom right), is there an option to Connect To Apple Health? If so, click that option.
2. Open the Health App on your phone, and click the data sources tab. Is Down Dog listed as a data source? This is to double check Down Dog is connected. If it isn't (but there was no option to connect within Down Dog), let us know!
3. Try uninstalling and reinstalling the app, and then logging in and reconnecting to Apple Health.

Unfortunately, Apple Health isn't supported on iPad, and we don't support tracking your practices across devices (although we may some day).

No.

After completing a practice, or from a practice on your History page, tap Music to see a playlist of the songs that played during your practice!

Account and Billing

Making Changes to Your Account Settings

You likely created multiple Down Dog accounts by accident. You should try logging out of the app and logging back in with any other email addresses you may have used. Note that your subscription works across all of our apps and on all of your devices (including the web version), but you must be signed in with the same email you used to make the purchase. Note that Apple, Google, and PayPal may have sent receipts to the email address you have associated with those services, and not the email address you used to log into Down Dog.

If you subscribed from within the mobile app using Apple iTunes or Google Play, you should try clicking Restore In-App Purchase from the menu of the app. Be sure to do this from within the same app in which you made the original purchase.

If you subscribed via PayPal and you don't have access to your subscription, your payment most likely did not succeed. You can check this from within your PayPal account, or by visiting the menu of the app where you will see a subscription that only lasts a few days. If this is the case, you were not actually charged and you can attempt to make the purchase again by visiting downdogapp.com/purchase. You may have more success paying with a credit card directly rather than using PayPal.

1. Go to Settings. On mobile, you can get there by tapping the three horizontal lines at the bottom right of the screen. On web, Settings is in the left sidebar.
2. Under Account, tap Email and fill in the email you'd like to use
3. Tap Save

1. Go to Settings. On mobile, you can get there by tapping the three horizontal lines at the bottom right of the screen. On web, Settings is in the left sidebar.
2. Under Account, tap Password and fill in the new password you'd like to use in the Password and Confirm Password fields
3. Tap Save

If you have forgotten your password, just enter your email and an incorrect password at the login screen. Then, click the Forgot Password? option.

1. Go to Settings. On mobile, you can get there by tapping the three horizontal lines at the bottom right of the screen. On web, Settings is in the left sidebar.
2. Under Account, tap Unlink from Google (or Unlink from Facebook) and fill in the new password you'd like to use in the Password and Confirm Password fields
3. Tap Save

Should you decide to leave us, you can delete your account on the mobile app or on the web app. Please note that once your account is deleted, it cannot be restored and you will lose your history and saved practices!

1. Go to Settings. On mobile, you can get there by tapping the three horizontal lines at the bottom right of the screen. On web, Settings is in the left sidebar.
2. Under Settings, scroll down to My Data, and tap Delete Account
3. When prompted by the pop up box, tap OK

Unfortunately, we cannot merge your accounts.

Please make sure to sign in with the email you used when purchasing your subscription to get access!

Upon purchase of a subscription, we send a receipt to the email addressed associated with your subscription.

Unfortunately, receipts cannot be resent. If you need to locate the original receipt, we recommend searching in your email for the subject line "YOUR DOWN DOG RECEIPT". Make sure to check your spam folder!

We try not to send too many emails, but please note that emails are a primary way we let our community know of special sales and new features!

You can control whether you are subscribed or unsubscribed to our emails by going to Settings and then scrolling down to Receive Promo Emails and toggling on or off.

Making Changes to Your Subscription

You likely created multiple Down Dog accounts by accident. You should try logging out of the app and logging back in with any other email addresses you may have used. Note that your subscription works across all of our apps and on all of your devices (including the web version), but you must be signed in with the same email you used to make the purchase. Note that Apple, Google, and PayPal may have sent receipts to the email address you have associated with those services, and not the email address you used to log into Down Dog.

If you subscribed from within the mobile app using Apple iTunes or Google Play, you should try clicking Restore In-App Purchase from the menu of the app. Be sure to do this from within the same app in which you made the original purchase.

If you subscribed via PayPal and you don't have access to your subscription, your payment most likely did not succeed. You can check this from within your PayPal account, or by visiting the menu of the app where you will see a subscription that only lasts a few days. If this is the case, you were not actually charged and you can attempt to make the purchase again by visiting downdogapp.com/purchase. You may have more success paying with a credit card directly rather than using PayPal.

If you purchased your subscription on the web, you can request a refund through our support page.

How to Manage or Cancel Your Subscription

If you purchased your subscription on the web:

1. Go to Settings. On mobile, you can get there by tapping the three horizontal lines at the bottom right of the screen. On web, Settings is in the left sidebar.
2. Under Settings, tap Subscription.
3. Then you should see more info, including how to cancel or change your subscription, including turning off auto-renew.

If you purchased your subscription through the mobile app:

You can manage your subscription through the Apple App Store or through the Google Play Store.

About Your Subscription

You will never be charged for a subscription unless you explicitly purchase a membership through our website, Apple, or Google. Subscriptions are found under the email address that you used when you purchased the subscription. If you do not see a subscription listed in your account, it means you do not have a subscription associated with the email address you currently logged in with. It is possible that your subscription may be associated with another email address, and if that is the case, you will need to log out and then log back in under that email address to see your subscription.

How to Manage or Cancel Your Subscription

If you purchased your subscription on the web:
1. Go to Settings. On mobile, you can get there by tapping the three horizontal lines at the bottom right of the screen. On web, Settings is in the left sidebar.
2. Under Settings, tap Subscription.
3. Then you should see more info, including how to cancel or change your subscription, including turning off auto-renew.

If you purchased your subscription through the mobile app you can manage your subscription through the Apple App Store or through the Google Play Store.

About Your Subscription

You will never be charged for a subscription unless you explicitly purchase a membership through our website, Apple, or Google. Subscriptions are found under the email address that you used when you purchased the subscription. If you do not see a subscription listed in your account, it means you do not have a subscription associated with the email address you currently logged in with. It is possible that your subscription may be associated with another email address, and if that is the case, you will need to log out and then log back in under that email address to see your subscription.

Whenever we have a sale, you must purchase through our website at downdogapp.com/purchase to get the discounted price.

Purchases can be made on our website using a credit card or PayPal. For international transactions, we do not charge exchange fees, but your bank might, so make sure to check with them!

If you have already purchased a subscription, and you'd like to take advantage of a special sale we're having, you will have to take a few steps, depending on how you made your current purchase.

If you purchased via our website or Google Play:

If you purchased your current subscription through the web, go to Settings and then Subscriptions to cancel your current subscription. If you purchased through Google Play, you can cancel your current subscription through the Google Play Store. After cancelling your current subscription, you can purchase a new subscription through our website.

Please note, if you choose to cancel and repurchase, we will not be able to offer you a partial refund. In some limited circumstances, you may be eligible for a refund of your current purchase - you can check your refund eligibility by clicking on "I want a refund" at Support. If you are eligible for a refund and have successfully requested and received confirmation of a refund at "I want a refund" at Support, then your current subscription is automatically cancelled. Then you can purchase a new subscription through our website.

If you purchased your subscription through Apple:

You will need to cancel your subscription through the Apple App Store. Please note, we are unable to accommodate refund requests for purchases made through Apple. After you have canceled your current subscription through Apple, you can purchase a new subscription through our website, which usually has the best price!

Here are the ways you can purchase a subscription!

1) You can purchase through our website with a credit card or with PayPal

Purchasing through our website gives you access to everything in all apps, just as if you purchased in-app through Apple or Google. The price on our website is usually the best price because there are no Apple/Google commission fees involved.

2) You can purchase in-app through Apple or Google. 

Please note, Apple and Google charge commission fees, which is why the in-app price will usually be higher than on our website.

* For purchases made outside of the United States, we do not charge any exchange fees, but your bank might, so make sure to check with them!

We do not charge any exchange or conversion fees, but your bank might, so make sure to check with them!

Purchasing through our website avoids commission fees commonly charged by Apple or Google, and will usually get you the best price! You can purchase on our website with a credit card or with PayPal. Purchasing through our website gives you access to everything in all apps, just as if you purchased in-app through Apple or Google. You can use a web subscription on your computer, phone, and tablet.

You can also purchase a subscription in-app through Apple or Google. Please note, Apple and Google charge commission fees, which is why the in-app price will usually be higher than on our website.

* For purchases made outside of the United States, we do not charge any exchange fees, but your bank might, so make sure to check with them!

In September 2018, we moved to a new pricing model where we give people a brief free trial with full access to all features, and after that a subscription is required. This pricing model is applied to all of our apps.

Methods of Purchase

Purchasing through our website will usually get you the best price! You can purchase on our website with a credit card or with PayPal. Purchasing through our website gives you access to everything in all apps, just as if you purchased in-app through Apple or Google.

You can also purchase in-app through Apple or Google. Please note, Apple and Google charge commission fees, which is why the in-app price will usually be higher than on our website.

* For purchases made outside of the United States, we do not charge any exchange fees, but your bank might, so make sure to check with them!

If you are experiencing recent unemployment, homelessness, or severe medical or student debt, then please write in to us at https://www.downdogapp.com/affordability explaining your circumstances, and we will do our best to help!

Yes!

Unfortunately, we are unable to accommodate requests for partial or prorated refunds.

If you have already purchased a subscription, but would a different subscription, you will need to take a few steps, depending on how you made your current purchase.

If you purchased via our website or Google Play:

If you purchased your current subscription through the web, go to Settings and then Subscriptions to cancel your current subscription. If you purchased through Google Play, you can cancel your current subscription through the Google Play Store. After cancelling your current subscription, you can purchase a new subscription through our website.

Please note, if you choose to cancel and repurchase, we will not be able to offer you a partial refund. In some limited circumstances, you may be eligible for a refund of your current purchase - you can check your refund eligibility by clicking on "I want a refund" at Support. If you are eligible for a refund and have successfully requested and received confirmation of a refund at "I want a refund" at Support, then your current subscription is automatically cancelled. Then you can purchase a new subscription through our website.

If you purchased your subscription through Apple:

You will need to cancel your subscription through the Apple App Store. Please note, we are unable to accommodate refund requests for purchases made through Apple. After you have canceled your current subscription through Apple, you can purchase a new subscription through our website, which usually has the best price!

If you have already purchased a monthly subscription, but would prefer a yearly subscription instead, you will need to take a few steps, depending on how you made your current purchase.

If you purchased via our website or Google Play:

If you purchased your current subscription through the web, go to Settings and then Subscriptions to cancel your current subscription. If you purchased through Google Play, you can cancel your current subscription through the Google Play Store. After cancelling your current subscription, you can purchase a new subscription through our website.

Please note, if you choose to cancel and repurchase, we will not be able to offer you a partial refund. In some limited circumstances, you may be eligible for a refund of your current purchase - you can check your refund eligibility by clicking on "I want a refund" at Support. If you are eligible for a refund and have successfully requested and received confirmation of a refund at "I want a refund" at Support, then your current subscription is automatically cancelled. Then you can purchase a new subscription through our website.

If you purchased your subscription through Apple:

You will need to cancel your subscription through the Apple App Store. Please note, we are unable to accommodate refund requests for purchases made through Apple. After you have canceled your current subscription through Apple, you can purchase a new subscription through our website, which usually has the best price!

No. Subscriptions start as soon as you purchase.

If you are in a free trial period, you may want to wait until the trial is over to purchase, however if we are running a special sale, this may mean missing out on the best price - we know this can make it a hard decision!

Whether we're running a special sale or not, our website usually offers the best price at the time, so make sure to go to downdogapp.com/purchase when you're ready to purchase!

At this time, subscription purchases give you access to all of our apps, including Down Dog Yoga, HIIT, Barre, and Prenatal Yoga!

We do not currently offer the option to purchase a single app.

Yes! Make sure to use the same email to log in that you used when you subscribed.

No. We currently do not offer this.

Upon purchase of a subscription, we send a receipt to the email addressed associated with your subscription.

Unfortunately, receipts cannot be resent. If you need to locate the original receipt, we recommend searching in your email for the subject line "YOUR DOWN DOG RECEIPT". Make sure to check your spam folder!

No. We currently do not offer this. 

Yes! While we do not support Apple Family Sharing, we do not currently limit the number of devices that you can log in with. Just log in with the same Down Dog account on each of your family's devices and all family members are good to go! Note that you'll be sharing the same history.

We thank you for wanting to help spread the word about the app, but we currently do not offer this.

Troubleshooting

You likely created multiple Down Dog accounts by accident. You should try logging out of the app and logging back in with any other email addresses you may have used. Note that your subscription works across all of our apps and on all of your devices (including the web version), but you must be signed in with the same email you used to make the purchase. Note that Apple, Google, and PayPal may have sent receipts to the email address you have associated with those services, and not the email address you used to log into Down Dog.

If you subscribed from within the mobile app using Apple iTunes or Google Play, you should try clicking Restore In-App Purchase from the menu of the app. Be sure to do this from within the same app in which you made the original purchase.

If you subscribed via PayPal and you don't have access to your subscription, your payment most likely did not succeed. You can check this from within your PayPal account, or by visiting the menu of the app where you will see a subscription that only lasts a few days. If this is the case, you were not actually charged and you can attempt to make the purchase again by visiting downdogapp.com/purchase. You may have more success paying with a credit card directly rather than using PayPal.

Here are some steps you can take to try and get sound out of the app:

• Have you made sure that your device itself isn't muted? You can check this by playing music or audio through a different app.
• Have you checked that the in-app volume is on? Once you've started a practice, you can adjust the balance between music and voice volume by pausing your practice, then adjusting the slider near the bottom of the screen. To hear both music and voice, make sure it's adjusted near the middle!
• Have you tried closing & reopening the app?
• Have you tried uninstalling and reinstalling the app?
• Have you tried using the web version of Down Dog (https://www.downdogapp.com/web) to see if you have the same issue?

Here are a few things you can try:

1. Uninstall and reinstall the app

2. Switch to lower quality video. You can change between different visual types by tapping on More, then tapping on Visual Type. You should see options for higher and lower quality video.

3. Mobile app only: Download your practice in advance. Create and save a practice from the Favorites screen. To get there, go to your Favorites page (tap the heart icon at the bottom of the Start screen). On the Favorites page, you'll see a big blue button that says Download New Practice. Tap that and you'll automatically download a practice with your current settings (which you can see on the home screen, which is where you came from). Make sure that there is a down arrow to the right of the practice name which indicates that it is saved to your device.

4. Web only: Try a different browser. Down Dog works best with Safari, Firefox, and Chrome.

If your entire practice is flipped, check to make sure you don't have the mirroring function turned on! Here’s how to check!

On the mobile app:
1. Start a practice
2. At the top right of your screen, tap the second icon from the right to flip the display

On the web app:
1. Start a practice
2. At the bottom right of your screen, click the third icon from the left to flip the display

You can change between different visual types by tapping on More, then tapping on Visual Type. You should see options for higher and lower quality video. This setting is only available on the yoga apps.

If your CAST BUTTON is not showing up:

1. Start a practice, then pause. Do you see the cast button (top right corner for Android/iOS; bottom right corner for the web app)? We only show the cast button during a practice.

2. Try casting something else (e.g. YouTube) from the same device. Do you see a cast button then? If not, make sure your chromecast-enabled device (such as a TV) is turned on and is on the same WiFi network as your computer or your Android/iOS device. If you're on a computer, make sure you're using Chrome.

3. Try casting from a different device. If you were using Android/iOS, try casting from the web app on your computer, and vice versa.

4. Try turning off battery optimization for the Down Dog app(s) on your phone. This will let the app keep communicating with your Chromecast device, instead of going into power saving mode after a few minutes of inactivity.


If you're "CONNECTED" but the video doesn't play:

First, make sure that you're waiting long enough for Down Dog to load on your TV. Loading can take up to 60 seconds. During this time your TV will initially show a yellow "loading" bar across the bottom, then fade to black. Your TV will show the video once it has finished loading.

If your TV screen is still black after 60 seconds, or if the words "Down Dog" appear in the middle of a black screen, exit your practice and try again. You can restart the same practice from the History tab (the clock icon at the bottom of your screen for Android/iOS; in the left sidebar for web).


If your cast DISCONNECTS after a few minutes of playback:

1. Check your WiFi signal strength. If your Chromecast or phone/computer has a weak signal, you can improve the signal strength using a WiFi extender or by moving it closer to your router.

2. Turn off battery optimization for the Down Dog app(s) on your phone. This will let the app keep communicating with your Chromecast device, instead of going into power saving mode after a few minutes of inactivity.

3. If that doesn't fix the issue, you can also try restarting your router.

4. Finally, try editing your phone's stored wifi connection settings to use a static IP address.

Yoga Nidra is audio only - there will be no video!

Yoga Nidra is a deeply relaxing guided meditation. You can find it under practice Type, scroll all the way to the bottom. A lot of people enjoy setting the Music to Nature Sounds, Ambient, Brainwaves or Piano & Strings in the app ... try out a few and see which one you prefer!

If you're new to Yoga Nidra, we recommend listening to it with Instruction Type set to Full Explanation or Default. You can also use Yoga Nidra to fall asleep.

After selecting Yoga Nidra as your practice Type, got to Boost and tap Sleep!

Because of licensing restrictions, our music will not accompany saved favorites if you are offline.

If you'd like to play your own music, you can do so through other apps on your device. However, while the audio cues are turned up to max volume by default on phones and tablets, sometimes this isn't enough to overpower the sound coming from Spotify/iTunes/etc.

In those cases, we recommend either using an external speaker to play music, or using the web version downdogapp.com/web on a laptop or desktop, with your music turned down in the background.